Why we don’t trust algorithms, even when they’re right

Here’s Why People Trust Human Judgment Over Algorithms

”…people are even less trusting of algorithms if they’ve seen them fail, even a little. And they’re harder on algorithms in this way than they are on other people. To err is human, but when an algorithm makes a mistake we’re not likely to trust it again.”

The article references research that shows that even when presented with evidence that algorithms can perform better than people on a task, humans trust other humans more. This is somewhat ameliorated if the human is allowed to “tweak” the result of the algorithm.


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